Frequently Asked Questions
Common Patient Queries
Find answers regarding our clinical services, Medanta Hospital partnership, and diagnostic reports.
Yes, AuraCare is an independent medical center and diagnostic coordinator. We have our primary OPD consultation center in Gurugram and coordinate tertiary inpatient and surgical care directly with leading hospitals, primarily Medanta Hospital.
AuraCare works in close coordination with Medanta - The Medicity, Sector 38, Gurugram. If our patients require specialized tertiary consultations, inpatient surgeries, or advanced radiological tests (like PET CT scans), we coordinate bookings and priority admissions directly with Medanta's desk, ensuring a smooth transition without long waiting lines.
You can request a booking callback through our homepage form, call our helpline directly, or message us on WhatsApp. Our medical coordinator checks slot availability at the nearest NABL/CAP-accredited imaging centers and schedules your scan at corporate-discounted rates.
Yes, we provide free home sample collection for pathology tests and health packages across Gurugram. Our certified phlebotomists collect the samples from your home or office and deliver them to accredited processing labs.
Most pathology and blood test reports are generated and delivered within 12 to 24 hours. Advanced imaging scans (MRI/CT) with radiologist reviews are typically available within 24 hours. All reports are delivered digitally to your registered WhatsApp number and email, with physical copies available on request.
Yes. For inpatient procedures and admissions at Medanta Hospital or partner facilities, our desk assists you in preparing and submitting all medical files to coordinate cashless approvals through your TPA or insurance provider, ensuring a hassle-free billing experience.